Brianna Ornelas, Customer Care Representative
Cailin Coulson, Customer Care Representative, CCR Team Lead
I have been working at Woodland West Animal Hospital for almost 5 years. I have grown to love my coworkers and clients so much. It is such a joy to watch the patients grow up right before my eyes. I love working the front desk and sharing in both the laughter as well as tears with our clients navigating the health of their pets. Outside of work, I am the proud mom of a 3 year old boy. I am originally from Atlanta, GA and a dual citizen of both the USA and Ireland. I have a bachelor’s degree in Psychology from the University of Georgia and hope to pursue graduate school in the future.
Cassandra Irvine, Social Marketing Coordinator
Hello, my name is Cassandra! I handle the social media for our clinic, and can also be found up front welcoming you and your fur baby to the clinic! I graduated from OSU with a degree in Marketing, and I couldn’t have found a better job!
I not only get to work with animals all day, but I also get to handle the social media side of our clinic as well. It is like a dream come true for me. One of my favorite things about Woodland is the family feel you get. Everyone is so kind and welcoming and we try our best to make our clients and patients feel part of our family as well!
Destiny McDole, Customer Care Representative
Jessica Rees Esparza, Customer Care Representative, Staff Coordinator
Hi there. My name is Jessica. I started as a CSR in May of 2019. Not only am I a CSR but I am also Woodland West’s Staff Coordinator. I take care of any celebrations, birthdays, anniversaries, staff parties, and the list goes on. I love working with our staff, patients, and clients. It’s a calling for me really.
We moved out here to Oklahoma in April of 2015 with our 3 dogs and our (at the time) 5-month-old son. We now have 2 perfect boys, Scott and Dean (someone of you may have gotten a chance to meet Scott, he likes to come to work sometimes) We have 3 dogs and a cat. Ruby, (I call her my first born) a 10-year-old Chihuahua, Gus, a 4-year-old Schnauzer, King, a 4-year-old certified MUTT, and Smokey, a Russian Blue that stumbled across the right house one day about a year ago (a stray cat that now has a home).
My family is what I live for. We are active in Youth Skiatook Wrestling, Summer is our time to shine. We love going to the lake, river and any body of water. I enjoy cooking and don’t mind tooting my own horn from time to time. My dream would be to open a restaurant that allows people to bring their pets and enjoy a filling meal (with pet options too). Party planning is also something I really enjoy, hence the Staff Coordinator. I take great pride in my Customer Service ability and strive to make each one of our clients and patients comfortable and cared for. Your pets are ours too, even if it’s for an hour, you are our guest and I intend to make sure you feel special no matter the situation
Jessica Stewart, Customer Care Representative
Julie Morgan, Customer Care Representative, PM Shift Team Lead
Hi, my name is Julie and I have been a part of the Woodland West family for 4.5 years, time flys when you are having so much fun! My heart is for sure in the customer care area. I always strive to ensure that every client that comes through the front doors of Woodland West has an amazing experience with the reception staff. In the 4 years of me being at Woodland West, I have learned that Woodland West has the best clients around! When I interviewed at Woodland West, I realized how important client care is to Woodland West, and that is what sold me.
I was born here in Tulsa and attended East Central High school. I was raised with a love for animals and a love for helping others. I was taught from a young age how important customer service was from my grandmother who was a well known waitress at Tally’s here in Tulsa for many years. I have held many jobs in the customer service world over the years. I have realized that helping people is my calling in the world! I am currently in school to obtain my bachelor’s degree in social work.
Katie Merritt, Customer Care Representative
Rachel Allen, Customer Care Representative
