Brianna Ornelas, Customer Care Representative
Cailin Coulson, Customer Care Representative, CCR Team Lead
I have been working at Woodland West Animal Hospital for almost 5 years. I have grown to love my coworkers and clients so much. It is such a joy to watch the patients grow up right before my eyes. I love working the front desk and sharing in both the laughter as well as tears with our clients navigating the health of their pets. Outside of work, I am the proud mom of a 3 year old boy. I am originally from Atlanta, GA and a dual citizen of both the USA and Ireland. I have a bachelor’s degree in Psychology from the University of Georgia and hope to pursue graduate school in the future.
Woodland West has always held such a special place in my heart, as this clinic truly feels like a second family to me.
What keeps me here is the way our team goes above and beyond for both patients and clients. The love, compassion, and dedication that happens every single day behind the scenes is something I’m proud to share through my role. I get to highlight the incredible work of our doctors, techs, and staff, and give people a closer look at the care that makes Woodland so unique.
For me, Woodland West isn’t just where I work—it’s a place I deeply believe in, and I’m grateful to be part of a team that puts so much heart into everything they do.
Destiny McDole, Customer Care Representative
Hi, I’m Destiny. I’m a Customer Service Representative here at Woodland West Animal Hospital. I joined the Woodland West family in July of 2023. My favorite part of my job is getting to see all of our wonderful patients. I’ve always had a passion for helping people and animals, and I truly believe I have the best job!
Jessica Rees Esparza, Customer Care Representative, Staff Coordinator
Hi there. My name is Jessica. I started as a CSR in May of 2019. Not only am I a CSR but I am also Woodland West’s Staff Coordinator. I take care of any celebrations, birthdays, anniversaries, staff parties, and the list goes on. I love working with our staff, patients, and clients. It’s a calling for me really.
We moved out here to Oklahoma in April of 2015 with our 3 dogs and our (at the time) 5-month-old son. We now have 2 perfect boys, Scott and Dean (someone of you may have gotten a chance to meet Scott, he likes to come to work sometimes) We have 3 dogs and a cat. Ruby, (I call her my first born) a 10-year-old Chihuahua, Gus, a 4-year-old Schnauzer, King, a 4-year-old certified MUTT, and Smokey, a Russian Blue that stumbled across the right house one day about a year ago (a stray cat that now has a home).
My family is what I live for. We are active in Youth Skiatook Wrestling, Summer is our time to shine. We love going to the lake, river and any body of water. I enjoy cooking and don’t mind tooting my own horn from time to time. My dream would be to open a restaurant that allows people to bring their pets and enjoy a filling meal (with pet options too). Party planning is also something I really enjoy, hence the Staff Coordinator. I take great pride in my Customer Service ability and strive to make each one of our clients and patients comfortable and cared for. Your pets are ours too, even if it’s for an hour, you are our guest and I intend to make sure you feel special no matter the situation
Jessica Stewart, Customer Care Representative
Julie Morgan, CSR Team Lead and Insurance&Memorial Specialist
Hi, my name is Julie and I have been a part of the Woodland West family for 4.5 years, time flys when you are having so much fun! My heart is for sure in the customer care area. I always strive to ensure that every client that comes through the front doors of Woodland West has an amazing experience with the reception staff. In the 4 years of me being at Woodland West, I have learned that Woodland West has the best clients around! When I interviewed at Woodland West, I realized how important client care is to Woodland West, and that is what sold me.
I was born here in Tulsa and attended East Central High school. I was raised with a love for animals and a love for helping others. I was taught from a young age how important customer service was from my grandmother who was a well known waitress at Tally’s here in Tulsa for many years. I have held many jobs in the customer service world over the years. I have realized that helping people is my calling in the world! I am currently in school to obtain my bachelor’s degree in social work.
Rachel Allen, Customer Care Representative
Rachel has been an important part of the Woodland West team for nearly three years, working diligently as a Pharmacy Technician. She ensures that every prescription is filled accurately and that our pharmacy is well-stocked, keeping things running smoothly behind the scenes.
Her favorite part of the job is filling and organizing medications, but she also enjoys the simple joy of seeing pets cared for with love.
Thania Haviland, Customer Care Representative
Thania, CSR (than-ee-uh) has worked in veterinary medicine for about 10 years starting as a receptionist at a veterinary hospital in Arizona, then moved into research working on things like muscular dystrophy and heart disease. She has always had many pets but somehow is managing with just her cat Soleil and her dog Glimmer. In her little amount of free time, she loves to make art and play with her two kids.
Ziona Webb, Customer Care Representative
